1. Eligibility
You must be at least eighteen (18) years old and able to form a binding contract to enroll in a Membership, purchase a gift card, or make any payment on the Site. By enrolling, you represent that you own or are authorized to enroll each vehicle you register, and that the payment method you provide is yours to use.
We may refuse service, close an account, or terminate a Membership where we reasonably believe these Terms have been violated or where required by law.
2. Changes to These Terms and to Our Services
We may revise these Terms at any time. When we do, we will post the revised version on the Site and update the “Last Updated” date above. Material changes affecting Memberships will be communicated to active members by email, text, or notice at our locations before they take effect.
Your continued use of the Site, the Services, or your Membership after a revision takes effect means you accept the revised Terms. If you do not accept them, your remedy is to stop using the Site and cancel your Membership under Section 8.
We may also add, change, suspend, or discontinue any Service, wash package, location, promotion, or Site feature at any time.
3. Limited License to Use the Site
Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Site for your own personal, non-commercial purposes. This license does not transfer any ownership interest to you and ends automatically if you breach these Terms.
You may only access the Site from devices you own or are authorized to use.
4. Acceptable Use
When using the Site, you agree not to:
- send or facilitate unsolicited advertising, bulk messaging, chain messages, or other solicitations;
- reverse engineer, decompile, disassemble, or attempt to extract source code from the Site or its hosting infrastructure;
- use bots, crawlers, scrapers, harvesters, or any automated or manual process to extract content, pricing, or account data;
- frame, mirror, or otherwise present the Site in a way that misrepresents its origin or our brand;
- strip out, hide, or alter any copyright, trademark, or other proprietary notice;
- interfere with the Site’s security, probe it for vulnerabilities, or attempt to gain unauthorized access to any account, system, or data;
- upload malicious code or anything that could impair the Site’s operation; or
- use the Site or Services in violation of any applicable federal, state, or local law, or in violation of any payment network or service provider rule.
At our physical locations, you additionally agree to follow posted signage, staff instructions, speed and clearance limits, and lane markings at all times.
5. Privacy
Our collection and use of your information are described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Site or the Services, you consent to those practices.
6. VIP Wash Club Memberships
6.1 Enrolling
You may enroll in the VIP Wash Club in one of three ways:
- In person at any Express Auto Spa location, where a team member can complete your enrollment on site;
- Online through our membership portal at portalv2.wash.me/expressautospa; or
- By phone or text at (732) 784-1753.
Membership begins immediately upon enrollment and payment authorization. There is no signup fee and no enrollment charge.
6.2 Plan Tiers
Memberships are offered in Basic, Silver, Platinum, and Flex tiers. The wash package, included features, and price for each tier vary by location. The features and pricing applicable to your Membership are those disclosed to you at the time of enrollment and shown on the location page for your home store.
6.3 Wash Frequency
Each registered vehicle may receive one (1) wash per twenty-four (24) hour period. This daily limit applies per vehicle, not per account. “Unlimited” refers to unlimited washes within this daily limit for the duration of your paid billing month.
6.4 Vehicle-Specific, Not Driver-Specific
A Membership is tied to a specific registered vehicle, not to a person. Any driver may take the registered vehicle through our wash using the Membership. The Membership may not be used on any vehicle other than the one registered.
Attempting to use a Membership on an unregistered vehicle – including by transferring a windshield tag between vehicles – is a breach of these Terms and may result in immediate termination without refund.
6.5 Multiple Vehicles and Family Plans
Additional vehicles may be added to your account. Each additional vehicle enrolled under our family plan receives a 10% discount on its Membership rate. Contact customer support to add vehicles.
6.6 Vehicle Transfers
You may transfer a Membership to a replacement vehicle at no charge by contacting support@expressauto-spa.com or calling/texting (732) 784-1753. We will issue a replacement windshield tag or update your license plate on file, as applicable.
6.7 Plan Changes
You may move between Basic, Silver, Platinum, and Flex tiers at any time by contacting customer support. Upgrades are prorated and take effect immediately. Downgrades take effect at the start of your next billing cycle.
6.8 Multi-Location Access
Your Membership is valid at all Express Auto Spa locations. Access to specific Services (such as oil change or interior cleaning) depends on what each location offers.
6.9 Identification Technology
Vehicles are identified at entry by windshield tag or license plate recognition, depending on the location. If your tag is missing, damaged, or unreadable, notify an attendant, who can locate your account manually. Replacement tags are provided at no charge. You agree not to obstruct, cover, or alter your license plate in a manner that interferes with recognition, and you consent to our capture and processing of plate images for membership verification as described in our Privacy Policy.
6.10 Fair Use
Memberships are intended for personal, non-commercial vehicle care. We may investigate, limit, suspend, or terminate any Membership showing patterns consistent with commercial resale, tag sharing, or systematic misuse. Businesses operating multiple vehicles should enroll under a fleet or corporate arrangement (Section 18).
7. Billing and Automatic Renewal
BY ENROLLING IN A MEMBERSHIP, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:
- YOU AUTHORIZE US AND OUR PAYMENT PROCESSOR TO CHARGE YOUR PAYMENT METHOD ON A RECURRING MONTHLY BASIS until you cancel;
- YOUR MEMBERSHIP RENEWS AUTOMATICALLY EACH MONTH and continues indefinitely until cancelled by you or terminated by us;
- YOU WILL BE BILLED ON THE SAME CALENDAR DAY EACH MONTH as the date you enrolled – for example, enrolling on the 15th results in billing on the 15th of each following month. Where a month lacks that calendar day, billing occurs on the last day of that month;
- THE AMOUNT CHARGED DEPENDS ON THE PLAN TIER AND LOCATION YOU SELECTED, and may change if you upgrade, downgrade, or add vehicles.
7.1 Accepted Payment Methods
We accept Visa, Mastercard, American Express, and Discover credit and debit cards. Memberships require a credit or debit card on file for automatic monthly billing. Some locations accept cash for single-wash purchases; check with your location.
7.2 Keeping Your Payment Method Current
You are responsible for maintaining accurate, current billing information. You may update your payment method through the membership portal, by emailing support@expressauto-spa.com, or by calling/texting (732) 784-1753.
7.3 Failed Payments
If a scheduled charge fails – for example due to an expired card, insufficient funds, or a closed account – we will attempt to notify you by email or phone and may reattempt the charge. You will generally be given a grace period to update your payment information. Membership access may be suspended during this period until payment is resolved. If payment is not resolved, we may terminate the Membership.
7.4 Price Changes
We do not increase Membership pricing without notice. If pricing must change, active members will be notified in advance and may cancel before the new rate takes effect. Continued use after the effective date constitutes acceptance of the new rate.
7.5 No Hidden Fees
There are no signup fees, cancellation fees, express lane fees, inactivity fees, or penalties for not using your Membership. The monthly rate agreed to at enrollment is the rate you pay, plus applicable taxes under Section 7.6 and subject only to Section 7.4.
7.6 Taxes
Prices exclude applicable sales and use taxes, which will be added where required by New Jersey, New York, or local law.
8. Cancellation, Pausing, and Refunds
8.1 How to Cancel
You may cancel your Membership at any time. There are no long-term contracts, cancellation fees, or exit charges. To cancel:
To ensure your cancellation is processed before your next charge, please submit it at least two (2) business days before your next billing date. A cancellation received less than two business days before your billing date may not stop that month’s charge, in which case it will take effect at the end of that paid billing period.
8.2 Effect of Cancellation
Cancellation stops future billing. Your Membership remains active through the end of the billing period you have already paid for, after which access ends. Partial months are not refunded or prorated.
8.3 Pausing
If you will be away for an extended period – travel, seasonal vehicle storage, deployment, or similar – contact customer support to discuss temporarily suspending billing. Pause availability, duration, and conditions are determined case by case.
8.4 Refunds
Except where required by law, Membership fees are non-refundable. Single-wash and service purchases are likewise non-refundable once the Service has been provided. Nothing in this section limits any right you have under applicable New Jersey or New York consumer protection law.
9. Wash Services – Vehicle Condition and Your Responsibilities
9.1 Vehicle Condition Before Entry
Our tunnel systems use soft-touch foam equipment designed for modern clear-coat finishes. Before entering the wash, you are responsible for confirming your vehicle is in suitable condition. You agree that you will not enter the wash with a vehicle that has:
- loose, damaged, or improperly secured trim, moldings, spoilers, mirrors, antennas, wipers, bug shields, running boards, light bars, roof racks, cargo carriers, bike racks, or wraps. Factory-installed and properly secured aftermarket accessories are permitted, provided they are undamaged and within the clearance limits described in Section 9.2;
- pre-existing paint damage, rust, peeling clear coat, chipped or flaking finish, or prior body repair;
- cracked or chipped glass;
- loose or damaged weatherstripping, seals, or a damaged or unlatched convertible top;
- open windows, sunroof, tailgate, truck bed cover, fuel door, or EV charging port door;
- exposed cargo in an open bed; or
- any mechanical condition making it unsafe to travel through the tunnel in neutral.
9.2 Vehicle Size and Fit
Our tunnels accommodate most passenger cars, pickup trucks, full-size SUVs, and cargo vans. Oversized vehicles – including commercial trucks, RVs, box trucks, and vehicles carrying ladders, tall equipment, or extended accessories – may not fit. If you are unsure whether your vehicle will clear, ask an attendant before entering. Entering with a vehicle that does not fit is at your own risk.
9.3 Convertibles
Convertibles may be washed only with the top fully closed and latched, all windows fully up, and weatherstripping intact and undamaged. You accept the risk of water intrusion if your top, latches, or seals are damaged or worn.
9.4 Electric and Hybrid Vehicles
EVs and hybrids may be washed in our tunnels. Confirm your charging port door is fully closed and latched before entry.
9.5 During the Wash
You remain in your vehicle. You agree to follow all attendant instructions and posted signage, place the vehicle in neutral where directed, keep hands and feet off controls, refrain from steering or braking while on the conveyor, and keep windows and doors closed until you have exited.
9.6 Vacuums and Self-Service Areas
Complimentary self-service vacuums are available at all Express Auto Spa locations. Mat cleaning machines and compressed air are available at select locations. Use of vacuums, mat cleaners, and other self-service equipment is entirely at your own risk. Report any damaged or malfunctioning equipment to staff rather than using it.
9.7 Personal Property
We are not responsible for personal property left in, on, or around your vehicle, including items in an open truck bed, on a roof rack, or removed during interior cleaning. Remove valuables before service.
9.8 Interior Cleaning and Full Service
Interior cleaning is available at our Full Service and Flex locations. Interior services are performed to a commercially reasonable standard and are not guaranteed to remove all stains, odors, pet hair, or embedded soil. Some conditions cannot be corrected by cleaning.
10. Oil Change Services
Oil change service is available at select locations only. See our oil change page for participating sites and current service offerings.
10.1 Scope of Standard Service
A standard oil change includes draining used motor oil, replacing the oil filter, refilling with the correct grade and quantity of oil (up to five quarts for most vehicles), a visual check and top-off of the fluids and components listed on our oil change page, resetting the oil life monitor where applicable, environmentally compliant disposal of used oil, and a complimentary car wash. The checks included with an oil change are visual courtesy checks only; see Section 10.3.
10.2 Pricing
Oil change pricing varies by vehicle, oil grade (conventional, synthetic blend, or full synthetic), and location. Vehicles requiring more than the standard quantity of oil, cartridge or specialty filters, or non-standard oil specifications may incur additional charges, which will be disclosed before work begins. Active VIP Wash Club members receive 10% off oil change service at participating oil change locations; this discount cannot be combined with other offers unless expressly stated.
10.3 Recommendations Are Not Guarantees
Any additional service we recommend, and any general maintenance guidance we provide, is informational only. Always follow your vehicle manufacturer’s specifications and owner’s manual. We do not diagnose, warrant, or assume responsibility for the overall mechanical condition of your vehicle. The visual fluid and component checks included with an oil change are a courtesy and are not a mechanical inspection, safety inspection, or diagnostic service.
10.4 Pre-Existing Conditions
We are not responsible for pre-existing engine wear, leaks, damaged drain plugs, stripped threads, seized filters, prior improper service by others, or conditions we disclosed to you before service. If we identify a condition that prevents safe completion, we may decline the service.
10.5 Authorization
By presenting your vehicle for oil change service, you authorize us and our technicians to operate it on our premises as necessary to perform the Service.
11. Damage Claims Procedure
If you believe your vehicle was damaged while receiving a Service, you must:
- Report it before leaving the property. Pull into the designated area and notify an on-duty attendant or manager immediately, so the condition can be documented and inspected on site.
- Allow inspection and documentation, including photographs and review of site camera footage where available.
- Submit any follow-up claim in writing to support@expressauto-spa.com within five (5) calendar days of the visit.
Claims not reported before leaving the property may be denied, because we lose the ability to determine whether the condition pre-existed the visit. We reserve the right to inspect, to obtain a repair estimate from a shop of our choosing, and to elect repair rather than cash settlement. This procedure does not limit any right you may have under applicable law.
12. Disclaimer of Warranties
THE SITE, ITS CONTENT, AND ALL SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, EXPRESS AUTO SPA DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT INFORMATION ON THE SITE – INCLUDING PRICING, HOURS, LOCATION DETAILS, AND SERVICE AVAILABILITY – IS COMPLETE, CURRENT, OR ACCURATE. VEHICLE CARE AND MAINTENANCE INFORMATION PUBLISHED ON THE SITE, INCLUDING IN OUR FAQ, IS GENERAL GUIDANCE ONLY AND IS NOT A SUBSTITUTE FOR YOUR MANUFACTURER’S INSTRUCTIONS OR PROFESSIONAL DIAGNOSIS.
Some jurisdictions do not permit the exclusion of certain warranties, so portions of this section may not apply to you.
13. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, EXPRESS AUTO SPA AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, LOSS OF USE, DIMINUTION IN VALUE, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THE SITE, A MEMBERSHIP, OR ANY SERVICE – WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM RELATING TO THE SITE, A MEMBERSHIP, OR ANY SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
Nothing in this section limits liability for gross negligence, willful misconduct, or any liability that cannot be excluded or limited under applicable law. Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.
14. Indemnification
You agree to indemnify, defend, and hold harmless Express Auto Spa and its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from your breach of these Terms, your misuse of the Site or Services, your violation of law, or your violation of any third party’s rights.
15. Intellectual Property
The Site and its contents – including the Express Auto Spa name and logo, “VIP Wash Club,” text, graphics, photographs, layout, and software – are owned by or licensed to Express Auto Spa and are protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, republish, distribute, modify, or create derivative works from any part of the Site without our prior written permission, except for personal, non-commercial viewing.
16. Third-Party Links and Services
The Site may link to third-party services, including our membership and payment portal. We do not control third-party sites and are not responsible for their content, security, availability, or practices. Your use of a third-party service is governed by that provider’s terms and privacy policy.
17. Gift Cards and Prepaid Packages
Gift cards and prepaid wash packages may be purchased at any location or by contacting customer support. Unless stated otherwise at purchase, they are non-refundable, non-reloadable, may not be redeemed for cash except where required by law, and are void if obtained fraudulently. Treat them like cash – we are not responsible for lost or stolen cards. Expiration and dormancy terms, if any, are governed by applicable New Jersey and New York law.
18. Fleet and Corporate Memberships
Fleet and corporate programs are available for businesses operating multiple vehicles. These arrangements are governed by a separate written agreement, which controls over these Terms in the event of a conflict. Contact support@expressauto-spa.com or (732) 784-1753.
19. Promotions and Discounts
Promotional offers, seasonal pricing, and any senior, military, or first responder discounts vary by location, are offered at our discretion, may change or end without notice, and cannot be combined unless expressly stated. Proof of eligibility may be required. The member oil change discount described in Section 10.2 is a standing Membership benefit at participating oil change locations.
20. Text Messaging and Electronic Communications
By providing your mobile number, you consent to receive calls and text messages from Express Auto Spa and our service providers, including transactional messages about your Membership, billing, and account, and – where you have opted in – marketing messages. Messages may be sent using an automated system. Consent to marketing messages is not a condition of purchase. Message and data rates may apply, and message frequency varies.
To stop messages, reply STOP, CANCEL, QUIT, END, UNSUBSCRIBE, or OPT OUT to any message you receive. You will receive one confirmation message, after which messaging will end. Note that opting out of all messages may prevent us from sending important billing or account notices.
For help, reply HELP, email support@expressauto-spa.com, or call/text (732) 784-1753.
You also consent to receive notices, agreements, and disclosures from us electronically, and agree that electronic delivery satisfies any legal requirement that such communications be in writing.
21. Dispute Resolution – Arbitration and Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
21.1 Informal Resolution First
Before starting a formal proceeding, you agree to contact us at support@expressauto-spa.com with a written description of the dispute and the relief sought. We will attempt in good faith to resolve it within sixty (60) days.
21.2 Binding Individual Arbitration
If informal resolution fails, any dispute arising out of or relating to these Terms, the Site, a Membership, or any Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this section. Arbitration will take place in the county where the Express Auto Spa location at issue is situated, or by video or telephone at your election.
In arbitration there is no judge or jury, discovery is more limited than in court, and appellate review is narrower.
21.3 Class Action and Jury Trial Waiver
YOU AND EXPRESS AUTO SPA EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may award relief only to the individual party seeking it and only to the extent necessary to that party’s individual claim.
21.4 Exceptions
Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect intellectual property rights.
21.5 Opt-Out
You may opt out of this arbitration agreement by emailing support@expressauto-spa.com with the subject line “Arbitration Opt-Out,” including your name, the email and phone number on your account, and a clear statement that you decline arbitration – within thirty (30) days of first accepting these Terms. Opting out does not affect any other part of these Terms.
21.6 Severability
If the class action waiver in Section 21.3 is held unenforceable as to a particular claim, that claim will proceed in court, and all other claims remain in arbitration.
22. Governing Law and Venue
These Terms are governed by the laws of the State of New Jersey, without regard to its conflict of laws rules. Subject to Section 21, any action not subject to arbitration will be brought exclusively in the state or federal courts located in New Jersey, and you consent to their jurisdiction and venue. This does not affect Section 21.4: an individual small claims action may be brought in the county where you reside or where the Express Auto Spa location at issue is situated.
23. General Provisions
Severability. If any provision is found unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions stay in full effect.
No Waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
Assignment. You may not assign these Terms without our written consent. We may assign them freely, including in connection with a merger, acquisition, or sale of assets.
Force Majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including severe weather, utility or water service interruption, equipment failure, labor disruption, supply shortages, or government action.
Entire Agreement. These Terms, together with our Privacy Policy and any separate written agreement for fleet or corporate programs, constitute the entire agreement between you and Express Auto Spa regarding the Site and Services.
Headings. Section headings are for convenience only and do not affect interpretation.
