Privacy Policy

Effective Date: July 2026

Express Auto Spa (“Express Auto Spa,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information we collect.

This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you:

• Visit our website
• Download or use our mobile application
• Visit an Express Auto Spa location
• Purchase car wash, oil change, or other vehicle services
• Enroll in or use an unlimited wash membership
• Communicate with customer service
• Participate in promotions
• Otherwise interact with Express Auto Spa

This Privacy Policy applies to Express Auto Spa websites, our mobile application (the “App”), participating locations, membership programs, and related services that reference or link to this policy.

1. Information We Collect

The information we collect depends on how you interact with Express Auto Spa.

Contact and Account Information

We may collect:

• Name
• Email address
• Telephone number
• Mailing address
• Membership account information
• Customer-service communications
• Information submitted through contact forms, surveys, promotions, or inquiries

Vehicle Information

We may collect:

• License plate number
• Vehicle make, model, year, and color
• RFID or other membership identifiers
• Vehicle identification number, or VIN
• Vehicle mileage
• Oil change and vehicle service history
• Other information necessary to provide requested vehicle services

Membership and Transaction Information

We may collect:

• Membership plan and account status
• Membership start, renewal, cancellation, and payment history
• Vehicle associated with a membership
• Wash and service history
• Express Auto Spa locations visited
• Dates and times of visits
• Services purchased or used
• Coupons, discounts, and promotions redeemed
• Payment status and transaction information
• Customer-support and membership-service history

Payment Information

When you make a purchase or enroll in a recurring membership, we or our payment-processing providers may collect billing and payment information.

Complete payment-card numbers may be processed by payment processors, banks, and card networks. Express Auto Spa does not intend to store complete payment-card numbers on its general business systems.

Website and Device Information

When you visit our website, we and our technology providers may automatically collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Cookie and advertising identifiers
• Referring website
• Pages viewed
• Links, buttons, and features used
• Date and time of visits
• Approximate location derived from an IP address
• Website usage, interaction, and conversion information

App and Mobile Device Information

If you download or use our App, we may also collect:

• Mobile device identifiers, such as Apple’s IDFA or Android’s advertising ID
• App version, device model, and mobile operating system
• Push-notification tokens
• Precise or approximate location, if you enable location services
• Camera access, if you choose to scan an RFID tag, license plate, or QR code within the App
• App crash and performance data

Camera, location, and notification permissions are optional. You can enable or disable them at any time through your device settings.

Images and Video

Express Auto Spa locations may use security cameras and vehicle-recognition technology. These systems may collect images or video of:

• Customers and visitors
• Vehicles
• License plates
• Employees
• Other individuals present at an Express Auto Spa location

Express Auto Spa does not currently record customer-service telephone calls.

2. How We Collect Information

We may collect information:

• Directly from you
• Through our website and online forms
• When you purchase or use services at an Express Auto Spa location
• When you enroll in or use a membership
• Through RFID and license-plate recognition systems
• Through App permissions you enable, such as camera, location, or notifications
• Through point-of-sale and vehicle-service systems
• From payment processors and card networks
• Through cookies, pixels, analytics tools, and similar technologies
• From Google, Meta, and other advertising or analytics providers
• From service providers acting on our behalf

3. How We Use Information

We may use personal information to:

• Provide car wash, oil change, and other vehicle services
• Create and manage membership accounts
• Validate membership access
• Process recurring membership billing
• Associate a vehicle with a membership
• Maintain wash and service history
• Process payments and transactions
• Prepare invoices and receipts
• Provide service reminders and account notifications
• Respond to customer-service inquiries
• Manage membership changes and cancellations
• Prevent unauthorized membership use
• Detect and prevent fraud, theft, and other improper activity
• Protect customers, employees, vehicles, and property
• Investigate incidents, disputes, or complaints
• Improve our website, locations, memberships, and services
• Understand customer behavior and service usage
• Measure website and advertising performance
• Present promotions and advertisements
• Send App push notifications, where enabled
• Send marketing communications where permitted
• Maintain accounting, tax, and business records
• Enforce our terms, agreements, and policies
• Comply with legal and regulatory obligations

4. RFID and License-Plate Recognition

Express Auto Spa uses RFID technology and license-plate recognition systems to support membership administration and location operations.

When you enroll a vehicle in a membership program, we may associate the vehicle’s license plate number, RFID identifier, and other vehicle information with your membership account.

We may use this information to:

• Recognize vehicles associated with active memberships
• Validate membership access
• Process wash visits
• Maintain membership and visit history
• Prevent unauthorized or fraudulent membership use
• Support customer-service inquiries
• Investigate incidents or disputes
• Improve location operations

Membership and wash-history information may be available across participating Express Auto Spa locations.

License-plate recognition systems may capture vehicles entering or using an Express Auto Spa location, including vehicles that are not enrolled in a membership program. Information will be used and retained in accordance with the purposes and retention practices described in this Privacy Policy.

5. Oil Change and Vehicle Service Information

When you receive an oil change or another vehicle service, we may collect information such as:

• VIN
• License plate number
• Vehicle make, model, and year
• Mileage
• Services performed
• Products and parts used
• Date and location of service
• Service recommendations
• Transaction and payment information

We may use this information to perform requested services, maintain service history, provide receipts, respond to warranty or service inquiries, send service reminders, resolve disputes, and comply with legal, tax, and accounting requirements.

6. Security Cameras

Express Auto Spa locations may use security cameras for:

• Customer and employee safety
• Property and vehicle protection
• Theft and fraud prevention
• Operational monitoring
• Incident investigation
• Dispute resolution
• Legal and insurance purposes

Security cameras may capture images or video of individuals, vehicles, and license plates at or near Express Auto Spa locations.

7. Cookies, Analytics, and Advertising Technologies

Our website may use cookies, pixels, software development kits, and similar technologies to:

• Operate website features
• Remember preferences
• Understand website traffic and usage
• Improve website performance
• Measure advertising effectiveness
• Identify whether an advertisement resulted in a website visit or other action
• Present or measure advertisements

We use technologies provided by companies including Google and Meta. Depending on our configuration and your privacy choices, these providers may receive information such as:

• IP address
• Device and browser information
• Cookie or advertising identifiers
• Pages viewed
• Website interactions
• Referring pages
• Approximate location
• Contact-form or membership conversion activity

Google and Meta may process this information under their own terms and privacy practices.

Express Auto Spa does not currently upload customer contact lists to Google or Meta for advertising purposes. However, Google and Meta technologies installed on our website may receive website and device information as described above.

You may be able to manage cookies through our website’s cookie settings tool or your browser settings. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will honor recognized browser-based opt-out preference signals.

App Analytics and Advertising Identifiers

Our App may use analytics and advertising technologies similar to those described above, including mobile device advertising identifiers and crash-reporting tools, to help us understand App performance and usage and to measure advertising effectiveness.

You can manage mobile advertising identifiers and tracking permissions through your device settings, such as Apple’s App Tracking Transparency controls or Android’s Ads Settings.

8. Marketing Communications

With your permission or where otherwise permitted by law, we may send communications regarding:

• Promotions and discounts
• Membership offers
• New or updated services
• Special events
• Service reminders
• Company news

Email Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the email.

Even after opting out of promotional emails, you may continue to receive transactional communications concerning memberships, payments, services, customer-support requests, or other account-related matters.

Text Messages

Where you have consented to receive text messages, we may send promotional, membership, service, or account-related messages.

You may opt out of promotional text messages by replying STOP or by following the opt-out instructions provided in the message. You may reply HELP for assistance where that functionality is available.

Message and data rates may apply. Message frequency may vary.

Opting out of promotional text messages will not necessarily prevent Express Auto Spa from sending nonmarketing messages necessary to manage an active transaction, membership, or customer-service request, where permitted by law.

App Push Notifications

If you use our App, you may enable push notifications, including service reminders, promotions, and location-based alerts when you are near an Express Auto Spa location. You may disable push notifications at any time through your device settings.

9. How We Disclose Information

We may disclose personal information to the following categories of recipients.

Service Providers

We may disclose information to companies that provide services on our behalf, including:

• Payment processing
• Website hosting
• Data storage
• Membership technology
• RFID and license-plate recognition systems
• Point-of-sale systems
• Email and SMS delivery
• Website analytics
• Advertising measurement
• IT support and cybersecurity
• Customer service
• Accounting, auditing, and professional services

These providers may use information only as permitted by their agreements with Express Auto Spa and applicable law.

Advertising and Analytics Providers

We may disclose website, device, cookie, and interaction information to analytics and advertising providers, including Google and Meta, for website analytics, conversion measurement, advertising measurement, and advertising-related purposes.

Legal and Safety Disclosures

We may disclose information when we reasonably believe it is necessary to:

• Comply with a law, regulation, subpoena, court order, or legal process
• Respond to requests from law enforcement or government authorities
• Protect the rights, safety, and property of Express Auto Spa
• Protect customers, employees, visitors, or others
• Investigate fraud, theft, security incidents, or illegal activity
• Enforce our contracts, terms, and policies

Business Transactions

Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.

10. Sale of Personal Information and Targeted Advertising

Express Auto Spa does not sell customer names, telephone numbers, email addresses, membership records, vehicle-service records, or payment information to third parties in exchange for money.

Our use of Google, Meta, and other advertising technologies may involve the disclosure of website and device information for analytics, advertising measurement, or targeted advertising. Certain privacy laws may define some of these disclosures as a “sale,” “sharing,” or processing for targeted advertising even when no money is exchanged.

Where required by applicable law, we will provide customers with the ability to opt out of covered sales, sharing, or targeted advertising activities.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide requested services
• Maintain active memberships
• Maintain wash and vehicle-service history
• Complete transactions and recurring billing
• Respond to customer-service requests
• Prevent fraud and unauthorized membership use
• Maintain security
• Resolve disputes
• Enforce agreements
• Satisfy tax, accounting, insurance, and legal obligations

Retention periods may differ depending on the type of information, the reason it was collected, operational requirements, legal requirements, and whether an account or membership remains active.

Information may be deleted, deidentified, or anonymized when it is no longer reasonably necessary, unless continued retention is permitted or required by law.

Security footage and license-plate recognition information may be retained for periods appropriate to security, membership, fraud-prevention, incident-investigation, and operational purposes.

12. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, disclosure, alteration, loss, misuse, or destruction.

These measures may include:

• Access controls
• Password and account-security requirements
• Secure payment processing
• Vendor management
• Employee training
• Network and system safeguards
• Physical security measures
• Incident-response procedures

No electronic transmission, storage system, or security measure can be guaranteed to be completely secure.

13. Your Privacy Choices

Depending on where you live and the laws applicable to Express Auto Spa, you may have the right to:

• Request confirmation that we process your personal information
• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request a portable copy of certain information
• Opt out of promotional emails
• Opt out of promotional text messages
• Opt out of certain targeted advertising or data-sharing activities
• Withdraw camera, location, or notification permissions granted to the App through your device settings
• Request information about our privacy practices
• Appeal a decision concerning a privacy request, where required by law

These rights may be subject to exceptions. For example, we may retain information needed to complete transactions, maintain accounting records, prevent fraud, resolve disputes, protect security, enforce agreements, or comply with legal obligations.

Where required by applicable law, we will confirm receipt of your request within a reasonable time and aim to respond within 45 days. If we need additional time, we will let you know.

To submit a privacy request, contact us using the information in the “Contact Us” section below.

We may request information reasonably necessary to verify your identity and protect your account. Where permitted by applicable law, an authorized agent may submit a request on your behalf.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

14. Children’s Privacy

Our website, memberships, and vehicle services are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

Where required by applicable law, we will obtain appropriate consent before knowingly processing personal information from minors for activities such as targeted advertising, sale, or certain profiling.

A parent or legal guardian who believes that a child has provided personal information may contact us using the information below.

15. Third-Party Websites and Services

Our website may contain links to websites, membership portals, social media platforms, or services operated by third parties.

This Privacy Policy does not govern the independent privacy practices of third parties. We encourage you to review the privacy notices provided by those third parties before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technologies, business practices, or legal obligations.

When we make changes, we will post the revised Privacy Policy and update the “Last Updated” date. We will provide additional notice or request consent when required by applicable law.

17. Contact Us

Questions, privacy requests, or concerns regarding this Privacy Policy may be directed to:

Express Auto Spa
Email: support@expressauto-spa.com
Telephone: 732 – 784 –1753
Mailing Address: 297 NJ-34, Colts Neck, NJ 07722

Please include sufficient information to help us understand and respond to your request.